A single process
Every instruction follows the same steps, whether it is one let or a hundred. Your team learns the desk once.
Landlords, letting agents and managers
One line for every property you manage.
A consistent way to raise work, brief a trade and file what happened — across landlords, lets and blocks. Built to sit beside the way you already run a portfolio.
Evidence you can file
Photographs and a visit report come back with the job. Useful when a landlord asks, a tenant disputes, or an insurer wants the file.
Less chasing
The point of a response line is that your staff are not assembling trades at 7pm, or chasing a no-show the next morning.
Clear commercial terms
A published £99 call-out, paid before attendance. Further work quoted before it proceeds. No monthly cover plan required.
Working together
Made to sit next to your agency.
Tenants raise an issue with you; you approve and instruct us. Or your team logs the job directly. Nothing starts on a landlord’s property without the instruction you give us.
You do not need a customer login to raise work. A self-serve landlord or agent portal is not part of this site. If you later want named account contacts, spend limits or batched invoicing, that is a conversation we will have in the open — not a feature we will advertise before it exists.
- Landlords who self-manage a small portfolio
- Letting agents instructing across many landlords
- Property managers looking after blocks and mixed stock
-
You instruct
Form or email. Tell us who you are, the property and the urgency.
-
We run the job
Triage, assign, attend, photograph, invoice, close.
-
You file the record
The report comes back to the person who raised it.
When something fails, report it once.
Pay the £99 call-out before the visit. We send an engineer and get it fixed, with photos and a report when it’s done.